Post by troycathes on Mar 22, 2017 8:39:41 GMT -5
Increased customer service can be a surprising by-product of teaching your staff better sales skills. Many managers are surprised at the way customers respond to the increased interpersonal communication skills staff have when they learn better sales skills. When staff learn to pay more attention to the signals the customers send out, the customers receive better customer service and are happier. Happy customers are the best marketers for the business.